Employee Management: Train and Follow-up

Training is essential. It is necessary not only to train employees on what to do and how to do it, but also why. If employees understand why they are to do something, they are more likely to do it and do it well.

Follow-up is also important. Observe them at work to see if they truly understand what to do and how to do it.

For example, there is a restaurant my husband and I go to frequently. The food is good and generally so is the service. The last time we went there, however, the server could have done better.

Obviously, she had been told to talk about a new appetizer the restaurant was featuring. She started talking about it, but then didn’t really know what to say, and finished by saying it was “interesting” but she didn’t really like it! Needless to say, we didn’t order it!

After training on the new appetizer, the manager should have done some role-playing with each server to see how each would promote the new item.