Customer Satisfaction: Hospitality Industry Examples

Last year's blogs on customer satisfaction gave great examples for the hospitality industry as well as for long-term care. I recommend you review them for examples, good and bad, to provide your employees. The links follow.

It's Everywhere! http://farrelltraining.blogspot.com/2010/08/customer-service-its-everywhere.html

The Importance of Variety: http://farrelltraining.blogspot.com/2010/08/customer-service-importance-of-variety.html

Accuracy and Timeliness First: http://farrelltraining.blogspot.com/2010/08/customer-satisfaction-accuracy-and.html

Truth and Consequences: http://farrelltraining.blogspot.com/2010/08/customer-satisfaction-truth-and.html

What You Can Do, Not What You Cannot Do: http://farrelltraining.blogspot.com/2010/08/customer-satisfaction-what-you-can-do.html

Employee Privacy: http://farrelltraining.blogspot.com/2010/08/customer-satisfaction-employee-privacy.html

You Expect What You Pay For: http://farrelltraining.blogspot.com/2010/08/customer-satisfaction-you-expect-what.html

The Elderly: http://farrelltraining.blogspot.com/2010/08/customer-satisfaction-elderly.html