Customer Satisfaction: The Importance of Variety

The location where we stayed had one dining room and a very simple, casual café with limited hours and a more limited menu. Although the dining room was very nice, the menu upscale with good variety, and the food fantastic in both flavor and presentation, after two days we desperately wanted something different!

There really was not anything wrong with what was offered. There was an emphasis placed on using fresh, local food. The chef was willing to make modifications to meet our needs and wants. But we were seeing the same items everyday with one or two “chef’s specials” added.

My husband also works in long-term care. This was an eye-opener for both of us. If we were getting bored with the food after two days, what do residents feel after weeks, months, even years? And this food was much higher quality than what the majority of long-term care facilities can afford.

This experience really emphasized the critical importance of variety and choice. How satisfied would you be if you ate all three meals in your facility for a week? A month? A year?