Customer Satisfaction: It’s Everywhere

Every business is dependent upon good, or even great, customer service to survive. Long-term care is no exception.

There are many examples of good, great, and phenomenal customer service in other industries that can be used in long-term care. There are also many examples of where customer service is lacking or absent.

Recently my husband and I went on vacation. We stayed at an historic hotel in a beautiful location. The dining room had fantastic views, the menu was upscale, the food was extremely good, but the service varied from very good to poor.

There were many good learning experiences at this location that can be applied to long-term care. These, along with other customer service ideas, are what I will share with you this month.

As we go along, please share your ideas and experiences!