Customer Satisfaction: You Expect What You Pay For

There is the phase “You get what you pay for.” There is generally truth to that statement.

It is also true that you expect what you pay for. The more you pay, the higher the expectations.

Some of the service we had in the hotel dining room would have been acceptable at a family-style restaurant. Considering what we were paying for each meal, however, we expected much better service!

The same applied to the hotel room itself. In lower priced hotels I don’t like it if they don’t leave soap and shampoo, but I deal with it by calling down and requesting what I need. When this hotel let us run out of shampoo, it was an issue! For as much as we were paying, something as simple as that should not have happened.

The more you want to be paid for your services, the greater the services you have to provide.