Employee Managment: Conflict Management

Conflict is unavoidable. People disagree. The key is to manage the conflict productively.

Some strategies include:

• focusing the parties on the issues
• pointing out misunderstandings
• reversing the roles of the antagonists
• listening to them
• getting them to listen to each other
• check perceptions of the issues

Conflict can be positive. Conflict can create new and better ideas and solutions. Nothing changes or improves when everyone agrees!